Shipping policy

Effective Date: July 2026

At Nuvairo, we are committed to delivering your order quickly, safely, and reliably across the United Arab Emirates.

Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

We currently ship across the United Arab Emirates (UAE).

  • Estimated Delivery: 2–4 business days
  • Delivery times may vary depending on your location and external factors such as weather or public holidays.

Shipping Cost

  • Free Shipping is available on eligible orders and promotional offers.
  • Any applicable shipping charges will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details (where available), allowing you to monitor your shipment.

Delivery Information

Please ensure your shipping address and contact information are accurate before placing your order. Nuvairo is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

While we strive to deliver every order on time, unexpected delays may occasionally occur due to courier services, weather conditions, or other unforeseen circumstances. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team, and we will be happy to assist you.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable or the address provided is incorrect, the courier may attempt redelivery or contact you for further instructions. Additional delivery charges may apply in certain cases.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review your request and arrange a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help and ensure you have the best shopping experience with Nuvairo.